Solutions Engineering · Customer Success · Partner Enablement · Operations
Senior technical and customer-facing professional with 15+ years delivering measurable outcomes across MSP, SaaS, and enterprise environments. Solutions Engineering, Customer Success, Partner Enablement, and Operations.
Background
Craig's background spans MSP operations, SaaS go-to-market, pre-sales, enterprise IT, and customer success across industries including manufacturing, healthcare, legal, financial services, and enterprise retail. He thrives as a senior individual contributor who owns outcomes end to end.
He bridges a gap most candidates can't. Deep technical fluency combined with the ability to run discovery, build trust at every level, enable partners, and drive adoption that actually sticks.
At BAE Networks, Craig grew from employee #11 to senior operator at the center of everything, entirely through earned trust and measurable results. He supported 200 clients, maintained 99% CSAT across 40,000+ annual interactions, and drove near-zero churn through service delivery excellence.
Outside of his corporate career, Craig is the founder of Roasted Harvest Salsa — a small-batch craft salsa business with a federal trademark and a Michigan commercial food license, built entirely on his own from a Christmas break kitchen experiment.
"Craig brings rare combination of technical depth and customer fluency. He measures what matters, takes full ownership of outcomes, and makes the people and accounts around him more successful."
AI Representative Summary · Based on 15 years of documented outcomes
AI Representative
Craig has built an AI representative trained on his full professional history — work experience, key metrics, what he brings to a role, and what he's looking for next. Ask it anything.
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