Customer Success · Service Delivery · Leadership

Craig
Stockman

Senior leader with 15+ years building empowered teams, protecting customer relationships, and turning service delivery into a growth engine.

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Craig Stockman
99%
CSAT across 40k+ interactions
200
Enterprise clients managed
22
Direct reports at peak
15+
Years of experience

Background

Built from the ground up. Proven at scale.

Craig joined BAE Networks as employee #11 — a remote engineer with no title and no direct reports. Six years later, he was on the executive leadership team, leading all technical delivery across 22 direct reports, 200 clients, and 6,000+ endpoints.

That's not a promotion story. That's what happens when someone earns trust through consistent ownership, relentless follow-through, and results that speak for themselves.

His background spans MSP operations, SaaS go-to-market, enterprise IT, and executive customer success — across industries including manufacturing, healthcare, legal, financial services, and enterprise retail.

Outside of his corporate career, Craig is the founder of Roasted Harvest Salsa — a small-batch craft salsa business with a federal trademark and a Michigan commercial food license, built entirely on his own from a Christmas break kitchen experiment.

01
Ownership-first leadership
In the trenches when it counts. Builds credibility by doing — not just directing.
02
Technical depth, human delivery
Equally at home with engineers and executives. Translates complexity into clarity.
03
Retention as a discipline
Near-zero churn for years. The first client BAE Networks ever lost went out of business.
"Craig is a high-accountability, hands-on leader who builds strong teams, measures what matters, and takes full ownership of both customer outcomes and team performance."

AI Representative Summary · Based on 15 years of documented outcomes

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Craig Stockman
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